Important Information

Complaints and Disputes

If you have a complaint about the service provided to you, you should take the following steps:
1. Contact us and tell us about your complaint.
2. If your complaint is not satisfactorily resolved within 24 hours, please contact our Complaints Officer on telephone number (02) 4626 5022 or put your complaint in writing and send it to the Complaints Officer at:

insurics pty ltd,
PO Box 942 Campbelltown NSW 2560

3. Please mark the envelope “Notice of Complaint”.

We will try to resolve your complaint quickly and fairly. If your complaint cannot be resolved to your satisfaction within 45 business days, you have the right to refer the matter to the Financial Ombudsman Service Limited (FOS). We will provide you with further details about FOS upon lodging your dispute or at any time upon your request however the following information may assist you with any general queries.